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Shyamala Prayaga

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Digital Assistant Academy

Conversational Techniques to Reduce Bias in Conversational AI

In a typical suburban town in America, a man may wake up and ask his favored voice assistant to immediately turn on the lights in his…

Jan 10, 2021

Conversational Techniques to Reduce Bias in Conversational AI

Jan 10, 2021

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Published in
Digital Assistant Academy

Growing Privacy Concerns with Voice-enabled Devices

Across 2020, adoption of voice technology went up by 48%, according to Statista.

Dec 13, 2020

TOKYO, JAPAN — JULY 31ST, 2018. Amazon Echo Spot on wooden background. — Photo by akulamatiau

Dec 13, 2020

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Digital Assistant Academy

Designing Inclusive Voice Experiences

There are 3.25 billion people using voice assistants.

Dec 13, 2020

Designing Inclusive Voice Experiences

Dec 13, 2020

Published in
Digital Assistant Academy

Voice Design Strategies for the Elderly Population

The United Nations reports that there are over 962 million elderly people in the world today.

Feb 23, 2021

Old woman using a voice assistant on her phone.

Feb 23, 2021

Published in
Digital Assistant Academy

Designing for Empathy in Conversation Design

Views about conversational AI no longer stop at their ability to be helpful and sound natural. While those remain key aspects of the design…

Jan 17, 2021

Designing for Empathy in Conversation Design

Jan 17, 2021

Published in
Digital Assistant Academy

The Art of Building a Voice Assistant

Like many leaders in the industry, Ananya Sharan didn’t start her career in voice technology. After working as a software engineer and then…

Jan 10, 2021

Pandora Voice Mode

Jan 10, 2021

Published in
Digital Assistant Academy

Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic

By and large, the younger generation is keen to try out new technologies. And voice user interfaces have not veered from the trend.

Jan 4, 2021

Group of teenagers outdoors with mobile phones

Jan 4, 2021

Published in
Digital Assistant Academy

A Holistic Approach to Voice Analytics and Optimization

Philip Hunter’s work in voice technology can be traced back to the early 90s, when he first started a developer job that involved…

Jan 3, 2021

Customer emotions

Jan 3, 2021

Episode 3 — Conversational Interfaces

In Conversational Interfaces, we speak with Keri Roberts, owner of Branding Connection. Based in New Jersey, Keri helps brands and…

Dec 28, 2020

Episode 3 — Conversational Interfaces

Dec 28, 2020

Episode 2 — Paths Into Voice Interaction Design

In today’s episode Rebecca Evanhoe, a conversation designer and strategist, discusses pathways into voice interaction design, also called…

Dec 28, 2020

Episode 2 — Paths Into Voice Interaction Design

Dec 28, 2020

Shyamala Prayaga

Shyamala Prayaga

Shyamala Prayaga is the founder of the Digital Assistant Academy. A self-described evangelist for UX and voice technology.

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